How Can We Help?
1. Where are you located?

    We are located at 6 Raffles Boulevard, Marina Square, #02-29, Singapore 039594.


2. Where is the nearest carpark/drop-off point?

    The nearest carpark would be at the Red Zone and nearest drop-off point would be next to Carl’s Junior/7-11.

3. What is the nearest MRT?

    Promenade or Esplanade Station.

4. How can I book my play session?

    Bookings can be made here.

5. How do I view and choose my time slot?

    Weekdays: No fixed time slots are available. You can enter anytime within our operating hours, and your play session will start at the point of entry.

    Weekends: Fixed time slots are available: 10:30 AM, 1:00 PM, and 3:30 PM. Please choose your preferred time slot during booking.

    Session durations vary depending on the ticket type you purchased (either 2 or 3 hours).

6. Operating Hours

    Mon to Thurs: 10am to 8pm

    Fri to Sun, Eve of PH & PH: 10am to 9pm

7. Can I make a reservation over the counter or via the hotline? What if I did not pre-book my tickets?

    Booking of tickets must be made online. We do accept walk-ins over the counter however, it is subjected to availability. To avoid disappointment, we would recommend pre-booking of tickets.

8. Is re-entry allowed during the play session?

    Yes, re-entry is allowed as long as it’s within your play session.

9. Can I purchase the 3 hours ticket on the day of visit?

    The 3 hours ticket is online exclusive and ticket sales will be closed one day before your selected visit date. (E.g. For a 3 hour visit on 2 May 2023, the ticket will need to be purchased before 10.30am on 1 May 2023).

10. If I have purchased the 2 hours ticket but wish to change to the 3 hours ticket on day of visit, is it possible?

    Yes, you may do a top-up over the counter at $5 per 30 mins for additional playtime.

11. Can I bring in outside food and drinks into Pororo Park Singapore?

    Outside food and drinks are not allowed. Food and Drinks are available at Loopy’s Café which is located inside the park. You may refer to the menu here.

12. How is your cleaning and sanitisation like? 

    Cleanliness and safety have always been of utmost importance. Pororo Park Singapore is extensively cleaned and sanitised after each session and at the end of the day.

13. Is contactless payment available in the park?

    Contactless payment is preferred. We accept Visa or Mastercard (Credit Card and/or Debit Card). Please approach our staff at the point of purchase for assistance.

14. What are my benefits as an Elite and Lite Member?

    Please click  here for full Membership Benefits.

15. Are there any toilets/nursing room inside the park?

    There are no toilets located inside the park however, we do have a nursing room located in the park. The nearest toilet would be located inside Marina Square.

16. Can I wear my own socks in the park?

    Do note that grip socks are compulsory for all children inside the park. For adults, fully-covered socks are required. If you do not have any grip socks, you may purchase them over the counter at $3.50 each.

17. Where can I find the activities schedule? Are there any shows available?

    Sing-Alongs, Meet & Greet and Pororo Express Train are available on certain days and timeslots. Please refer to the session plan here.

18. Does Pororo Park recycle or collect back used grip socks?

    Due to hygiene reasons, we do not accept the collection of used socks.

    However, we would encourage you to recycle your used or damaged grip socks for an environmentally sustainable future.

    You may refer to NEA's website or Cloop whom provide numerous recycling bins located conveniently around Singapore.

19. Is Pororo Park wheelchair accessible?

    We're committed to welcoming all guests. However, we currently don't have wheelchair accessibility. We're exploring ways to improve this and welcome your feedback

1. How can I book a play session, and how are timeslots handled?

    Bookings are done online. On weekdays, there are open-entry sessions, meaning you can arrive any time during operating hours and your 2 or 3-hour session begins upon entry. On weekends, there are fixed timeslots at 10:30am, 1pm, 3:30pm and 6pm.

2. Is re-entry allowed during the play session?

    Yes, as long as it’s within your purchased playtime - re-entry is allowed.

3. Can I buy different ticket durations on the day of the visit?

    The 3-hour ticket is only available online and must be purchased one day before your visit. If you've booked a 2-hour ticket, you may top up on-site at $5 per additional 30 minutes

4. Can I bring in outside food and drinks?

    No, outside food and beverages are not allowed. You may purchase snacks and drinks from Loopy’s Café inside the park

5. What payment methods are accepted inside the park?

    Only contactless payments (Visa/Mastercard credit or debit cards) are accepted at purchase points

6. Does Pororo Park have recycling for used grip socks?

    For hygiene reasons, the park does not collect used grip socks. However, you’re encouraged to recycle them using NEA or Cloop collection bins around Singapore.

7. Are grip socks required and can I wear my own?

    Grip socks are compulsory for all children; fully-covered socks are required for adults. You may wear your own, or purchase grip socks for $3.50 per pair at the counter.

8. Are there toilets or nursing rooms inside the park?

    There are no toilets inside the park, but a nursing room is available. The nearest public toilets are located in Marina Square.

9. Are there any shows or character meet-and-greet sessions?

    Yes, Sing-alongs, Pororo Express Train rides, and Meet & Greet sessions are available on selected days and times. Check out the full schedule here.

1. Are the toys official Pororo merchandise?

    Yes, all toys sold at Pororo Park are official Pororo merchandise.

1. Is the food at Loopy's cafe halal certified?

    Loopy's cafe is not halal certified, however, our ingredients are halal sourced.

2. Do I need a Pororo Park ticket to enter Loopy's cafe?

    Yes, to dine at Loopy's cafe, Pororo Park ticket is required.

How long is the validity for?

    Each membership is valid for 12 months from the date of registration

Who can apply for membership?

    Parents or guardians of children aged 9 months – 12 years old can sign up for membership. Each membership is registered under a child’s name.

Can I share or transfer my membership?

    Memberships are non-transferable and valid only for the registered child. Siblings or friends will need their own membership to enjoy the same benefits.

Do I need to book my play sessions in advance?

    Yes, advance booking is highly recommended - especially on weekends, public holidays, and school holidays, as slots are limited.

Can I bring guests or additional children with me at a discounted rate?

    No, the additional children/guests would have to purchase the General Admission ticket.

Can I use my membership at other parks like Tayo Station?

    Yes, you may utilise the membership at both Pororo Park & Tayo Station.

What happens if I forgot to bring my membership card for my visit?

    No worries, you may present the membership ID sent via email over the counter for verification.

What if I need to pause my membership (e.g., travel)?

    It is not possible to pause the membership.

Can I use my Little Learner Club at both Pororo Park Singapore and Tayo Station?

    Yes! Your Little Learner Club provides access to both Pororo Park Singapore and Tayo

    Station, subject to the applicable membership terms, venue operating schedules &

    availability.

Do I need to make a reservation before visiting?

    Yes! Online reservations are highly recommended to secure your visit and to avoid

    any disappointments.

Who is covered under the Little Learner Club?

    It covers 1 child (non-transferable) and 1 accompanying adult.

Can I bring another adult or additional children?

    As it covers 1 child (non-transferable) and 1 accompanying adult, any additional

    child/adult would have to purchase their own General Admission ticket to enter the

    park.

Can I enjoy more than one visit during the same weekend?

    Your Little Learner Club includes 1 complimentary weekend/Public Holiday visit per

    week.

What happens if I want to visit during peak periods more than once in a week?
    You can enjoy 20% off additional peak visits within the same week.
Can I cancel my Little Learner Club subscription at any time?

    You may cancel your Little Learner Club subscription anytime after the 3 month

    commitment period. Early termination fee applies for the remaining months.

Will my Little Learner Club subscription automatically end after 3 months?

    No. After the initial 3 month commitment period, the Little Learner Club subscription

    will continue on a recurring monthly basis until you choose to cancel it.

Can I still visit Pororo Park before it closes?

    Yes! Savers Pass holders can continue using their visits at Pororo Park until its official closure (subject to the usual t&c's!)

Will my remaining visits be affected by the closure?

    Your remaining Savers Pass visits will not be forfeited due to Pororo Park's closure. You can continue using them at Tayo Station & SuperPark Singapore.

Do I need to do anything to transfer my remaining visits?

    No, your remaining visits will continue to be available for use at Tayo Station & SuperPark Singapore.

Will my Savers Pass expiry date change?

    Your existing Savers Pass validity and terms will continue to apply.

Can I use my Pororo Park Savers Pass at other DreamUs parks?

    Yes! All Pororo Park Savers Pass holders will be able to enjoy their Savers Pass benefits at either Tayo Station or SuperPark Singapore after 31 March 2027. Bookings will still be made through Pororo Park's website under "Savers pass-2 hours Tayo Station / SuperPark Tickets".

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